CoinTracking Support
A selection of different CoinTracking tools and third-party services to help you get the most out of your portfolio. You can also contact the CoinTracking Support Team here.
Security Notice
There are currently phishing emails in circulation that look like emails from CoinTracking. These emails lead to websites that request access data to exchanges. CoinTracking and its employees will never ask you for credentials, credit card information, wallet or exchange credentials or API keys with trading and withdrawal permissions. Please also note that CoinTracking only stores trading data and does not hold any user funds. If someone tells you that you have money with CoinTracking which is released upon paying a fee, this is fraud!
Please note that our support ONLY uses email addresses ending in @freshdesk.cointracking.com
Learn how to spot and avoid phishing emails.
Support for Every Step
From quick answers to detailed guides, find the right resource to set up, troubleshoot, and move forward with confidence.
CoinTracking FAQ
We have created several hundred FAQs which answer the most important questions about CoinTracking.
CoinTracking Documentation
How to start with CoinTracking? Have a look at our brand new and detailed CoinTracking Documentation.
CoinTracking Chatbot
Get quick answers to common questions via the chat icon in the bottom right corner. For account-specific issues, please contact support.
CoinTracking Video Tutorials
We have created video guides on many topics that explain step by step the functions of CoinTracking and the reports. There is also a large selection of videos created by our users.
Crypto Tax Professionals
CoinTracking cooperates with many tax professionals who are familiar with the software and can help with the auditing of your data and the preparation of tax reports.
CoinTracking Full-Service
Don't Want To Do It Yourself?
Our expert team handles your entire import, validation, and tax report preparation - done for you.
- Complete data import & validation
- Expert review of every transaction
- Compliant report delivered to you
CoinTracking Support Contact
The CoinTracking Support Team is happy to assist you with any questions you may have about your account as well as technical and general questions about CoinTracking.
Do you have any questions, suggestions or feedback to share? Let us know and we will be happy to help.
Support time: Monday to Friday (8 am to 6 pm UTC).
Solution Center & Contact
Use the FAQ for quick answers to common questions, the documentation for step-by-step instructions, and the chatbot for simple support requests. If your issue is account-specific or requires someone to review your transactions, contact the CoinTracking Support Team directly. If you want professional help preparing your crypto tax reports, CoinTracking Full-Service connects you with certified tax professionals.
Visit the CoinTracking Documentation for detailed guides on setting up your account, importing transactions, and generating tax reports.
The chatbot can help with general questions and common issues. For account-specific problems that require reviewing your data, please contact the CoinTracking Support Team directly through the Solution Center.
You can reach the CoinTracking Support Team through the Solution Center. Support hours are Monday to Friday, 8 am to 6 pm UTC. Our team can assist with account-specific questions, technical issues, and general inquiries about CoinTracking.
We have created video guides on many topics that explain step by step the functions of CoinTracking and the reports. Visit our YouTube channel for the full collection of tutorials.
Yes! CoinTracking cooperates with over 500 tax professionals from 95+ countries who are familiar with the software. They can help with auditing your data and preparing tax reports. Visit our Tax Professionals page to find one near you.